I'm setting up a cableone email and the instruction say: Go to the "Advanced" tab at the top of the Properties window. Where is the Prop window?
I'm setting up a Cable One email address on Thunderbird and the instructions from Cable one says to: " Go to the "Advanced" tab at the top of the Properties window and make the following changes under "Server Port Numbers. Check the box that says "This server requires an encrypted connection (SSL)" under "Incoming mail (IMAP)".
I cannot find the Properties window to get to the Advanced tab. I've looked everywhere I can think of to no avail. Anything that says "Advanced" does not give the "server requires an encryption box". Are there better or more current instructions that I need? I'm using Windows 7. Thanks.
Wubrane rozrisanje
The settings look the same for both, accounts #7 and #8.
One of them is working fine, but the other comes up with a message that reads,
Can you post a screenshot of the error?
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Those instructions make no sense to me either. perhaps you might ask the people who wrote them what program they used to create them. It sounds like outlook or outlook express to me.
In Thunderbird Press Alt+F From the file menu select new and then existing account. Insert your email address and password and click next. Hopefully Thunderbird will auto detect your account settings for you.
I'm going to go into more explanation. I have 2 different emails with cableone...one personal, the other for a business. One of them is working fine, but the other comes up with a message that reads, "Firefox Server [email protected] has disconnected. The server may have gone down or there may be a network problem." The other email address receives them just fine. AND these emails are set up on another computer and they come through on it just fine. I have checked and rechecked and have them all set up the same. Any suggestions? Thanks!
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Also indicate which account is the working one, and which one has problems.
Christ 1, Here is the troubleshooting information for my accounts. Of the 2 cable one accounts, #7 works and #8 does not. All of the rest of these accounts work just fine and as I stated before they all work on our desk top, and all but # 8 works on my lap top, which is where I'm working from most of the time! Thanks.
Application Basics
Name: Thunderbird Version: 31.2.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.2.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20141012121702 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) mail.cableone.net:993, SSL, passwordCleartext
OUTGOING: mail.cableone.net:465, SSL, passwordCleartext, true
OUTGOING: mail.cableone.net:465, SSL, passwordCleartext, false
account8:
INCOMING: account8, , (imap) mail.cableone.net:993, SSL, passwordCleartext
OUTGOING: mail.cableone.net:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Wubrane rozrisanje
The settings look the same for both, accounts #7 and #8.
One of them is working fine, but the other comes up with a message that reads,
Can you post a screenshot of the error?