Sent mail folder in Webmail does not show up in Thunderbird's Sent folder, and vice versa.
I just installed Thunderbird to manage mail from a Webmail service using Outlook Web App. I noticed that Thunderbird didn't import everything from Webmail's sent folder, even if it did create one, so I think everything began anew. So I did some testing. When I send email using Thunderbird, the sent mail shows up in Thunderbird's Sent folder, but not in Webmail's sent folder. Same thing happens when I send an email using Webmail. It only shows up in Webmail's sent folder, but not in Thunderbird's sent folder. How do I configure Thunderbird so it mirrors exactly what I do using Webmail? Thank you.
Wubrane rozrisanje
Go to File-Subscribe and see if you have subscribed to the server Sent folder.
Go to Account Settings-Copies and Folders and see where you have set Thunderbird to save Sent messages. Is it the local sent folder or the one on the providers server?
Tutu wotmołwu w konteksće čitać 👍 1Wšě wotmołwy (6)
At first glance, the behavior you're describing is consistent with having the account set up as a POP account rather than as an IMAP account. The POP protocol just grabs messages from your online inbox, and optionally deletes messages from your online inbox, there is no other synchronization. The IMAP protocol creates a local mirror copy of your online folders, and you can manage which folders are synchronized.
If you need to re-do your setup, please see this article for suggestions, and it wouldn't be a bad idea to make a backup: Switch from POP to IMAP account.
Thanks for the reply, my setup is already in IMAP :(
Post your troubleshooting info from the Thunderbird help menu.
Application Basics
Name: Thunderbird Version: 45.1.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.1.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160526140950 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) email.vanderbilt.edu:993, SSL, passwordCleartext
OUTGOING: , smtpauth.vanderbilt.edu:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
Extensions
Lightning, 4.7.1.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
MinimizeToTray revived (MinTrayR), 1.1.2.1-signed.1-signed, true, [email protected]
Thunderbird Conversations, 2.11.4, true, [email protected]
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1466994486
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.1.1
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: c3150056-de3a-4595-b16f-59d218dfdf3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1466896260
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 520
Vendor ID: 0x8086
Device ID: 0x1916
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 20.19.15.4300
Driver Date: 10-1-2015
Direct2D Enabled: false
DirectWrite Enabled: false (10.0.10586.0)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 520 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS Util
3.21.1
3.21.1
NSS SSL
3.21.1 Basic ECC
3.21.1 Basic ECC
NSS S/MIME
3.21.1 Basic ECC
3.21.1 Basic ECC
Wubrane rozrisanje
Go to File-Subscribe and see if you have subscribed to the server Sent folder.
Go to Account Settings-Copies and Folders and see where you have set Thunderbird to save Sent messages. Is it the local sent folder or the one on the providers server?
Thank you Airmail it worked! I really had no idea how Thunderbird worked. Thank you for pointing out the subscribe feature. It turns out my Webmail has "Sent Items" folder but no "Sent" folder. Weird huh?