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After latest update on Aug 18 my firefox response is hopeless I am on Windows 10 I have done a refresh

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patnpete
patnpete
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Firefox is my default browser and has worked well up till now. The last security update was Aug 18. Since then my response times are dreadful. My other browsers ( Edge, Chrome, Internet explorer ) are all OK. I have checked the download speeds etc . I have done a refresh but this has made no difference. I am getting very frustrated at using the SO CALLED HELP FACILITIES. Is there any way of contacting someone in Mozilla ??

Firefox is my default browser and has worked well up till now. The last security update was Aug 18. Since then my response times are dreadful. My other browsers ( Edge, Chrome, Internet explorer ) are all OK. I have checked the download speeds etc . I have done a refresh but this has made no difference. I am getting very frustrated at using the SO CALLED HELP FACILITIES. Is there any way of contacting someone in Mozilla ??

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FredMcD
FredMcD
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patnpete said

Is there any way of contacting someone in Mozilla ??

Nope. This is it.

Hi,

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

cor-el
cor-el
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It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

See also:

richwalters
richwalters
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I've lost all my bookmarks when a crash occurred during an update and FF managed to save in Old firefox data on the desktop. I know the bookmarks are there as the file content shows 72Mb. Reinstalling fresh Firefox doesn't haul over the bookmarks however hard one tries, if so why is the old data there ? Appropo the library... "Your bookmarks are now successfully exported from Firefox". RUBBISH.It doesn't work. The file "save as" HTML doesn't capture anything.....How on earth does one get at it...if it is so hard ? All this extraction should be far simpler.

FredMcD
FredMcD
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Firefox creates the Old Firefox to preserve your old information. Just in case.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles