Firefox crashes on startup even in safe mode ver 16.0.1
Firefox stopped working as above in an earlier version so I downloaded the latest version and get the same error - Firefox had as problem and crashed. etc.
One of the crash reports reads - Crash ID: bp-48829837-0a78-40da-8b6e-040312121018
Svi odgovori (3)
Hi,
The first thing to try would be to use a new profile. Have a look at the article in the mozilla forums here.
However, if you're not able to start Firefox at all, that's not going to help much. You can use the profile manager to create a new profile- as per this article on Profile manager . Once the profile is created, you can copy the profile folders across, although if Firefox works with a new profile there's possibly something in the old one that's going to create another crash.
Ian.
When I try nto run firefox.exe -p it still crashes
Try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
- C:\Program Files\Mozilla Firefox\
- http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 16.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.