Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Missing emails!

JAPANESE SHOJI SCREENS.
JAPANESE SHOJI SCREENS.
more options

I have not been receiving replies to adds I have on Gumtree, to my primary email address, [email protected]. Gumtree has advised me that my email client, which is Thunderbird, is identifying them as Spam, and is deleting them! I check the junk folder of that account regularly, and they are not sent to that folder. I would like to stop them being deleted. How do I do that ? Thanks for your help. Denis.

I have not been receiving replies to adds I have on Gumtree, to my primary email address, [email protected]. Gumtree has advised me that my email client, which is Thunderbird, is identifying them as Spam, and is deleting them! I check the junk folder of that account regularly, and they are not sent to that folder. I would like to stop them being deleted. How do I do that ? Thanks for your help. Denis.

Svi odgovori (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

You have complete control over what Thunderbird does with junk/SPAM emails in account settings. Deleting them, except after a period of time is not one of the options offered there. That is because Thunderbird does not delete spam. It moves it to the junk folder and that is about it.

If the from address is in you address book, the default is to not ever consider that sender as SPAM, regardless of the message content.

So you are left with your settings at outlook.com as that is where MSN is these days. They have extensive settings to refuse email and block email from certain domains and senders, so I think you probably need to investigate things there. Try this link to your MSN Junk settings https://outlook.live.com/mail/0/options/mail/junkEmail

JAPANESE SHOJI SCREENS.
JAPANESE SHOJI SCREENS. Vlasnik pitanja
more options

Thanks Matt. I had a look at the settings in Outlook, but I couldn't find Gumtree in the list of banned addresses. The strange thing is that I used to receive those emails, and Gumtree told me that they started being identified as spam in April. Why that happened I've no idea. I didn't identify them as spam. Regards, Denis.