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115.9.0 menu bars have disappeared

  • 5 odgovora
  • 0 ima ovaj problem
  • 16 prikaza
  • Posljednji odgovor od rehawkpe

rehawkpe
rehawkpe
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I'd been using 115.9.0 for a couple of weeks, and found it cantankerous, but manageable. Finally had the screen looking something like my old faithful 109. Today I started up Tbird, and NONE of the windows came up, except the main menu bar. I found that messages were downloaded (but I couldn't see them), and I could Write an email -- it's screen looked normal, as did the Address Book screen. I clicked on View/Folders and found that only the top "Folders" was checked. When I checked "All Folders", nothing happened, and if I left that menu and came back, the "All Folders" was not checked. Then I clicked something at the bottom of the Folders menu, and the Menu Bar disappeared. I've been unable to get it back. I enclose a screen shot of the current condition. Anything you can suggest is appreciated.

Robert Hawkins

I'd been using 115.9.0 for a couple of weeks, and found it cantankerous, but manageable. Finally had the screen looking something like my old faithful 109. Today I started up Tbird, and NONE of the windows came up, except the main menu bar. I found that messages were downloaded (but I couldn't see them), and I could Write an email -- it's screen looked normal, as did the Address Book screen. I clicked on View/Folders and found that only the top "Folders" was checked. When I checked "All Folders", nothing happened, and if I left that menu and came back, the "All Folders" was not checked. Then I clicked something at the bottom of the Folders menu, and the Menu Bar disappeared. I've been unable to get it back. I enclose a screen shot of the current condition. Anything you can suggest is appreciated. Robert Hawkins
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Svi odgovori (5)

Matt
Matt
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  • Top 10 Contributor
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If you restart in safe mode do you see the same issue? Hold the left shift key while selecting to start Thunderbird.

rehawkpe
rehawkpe Vlasnik pitanja
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Yes, it does start, with all the folders and the main menu bar. It does NOT have the top menu bar I built (see the screen print I sent earlier).

I detest having the Reply/Forward/Archive... menu bar down in the message window.

Thanks for your response. Please advise how I can re-build the top menu bar and have it remain stable.

Is there any way to switch back to an older version of T'bird?

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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If deleting these files% does not return Thunderbird's UI then the easiest next step might be to create a new profile

% https://support.mozilla.org/en-US/kb/userchromecss-js-usercontent-unsupported

rehawkpe
rehawkpe Vlasnik pitanja
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Wayne & Matt,

I finally discovered the solution (that I should have tried first!): When I started in the Safe Mode, I clicked the two boxes "Disable all add-ons" and (can't remember the verbiage) before I clicked Start.

The screen opened with all the folders, menus, etc. visible. I downloaded some emails, created my custom top menu bar, and then closed the program.

Upon re-starting, everything reappeared as it should, including my custom menu bar. I have since closed and opened Thunderbird several times with no discrepancies.

I consider the problem solved. Many thanks for your help!!

rehawkpe
rehawkpe Vlasnik pitanja
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Related question:

Could there be a "Save Setup" button (or menu item) that would create a copy of the current configuration, including custom menus and ALL settings, so that when a crash or persistent malfunction occurred, the user could restart Thunderbird in the Safe Mode, and a "Restore Saved Configuration" option would be presented. That way, all the customizations the user had made would not be lost. It just might be the first thing to try when a problem occurs.

Also: The menu symbols should be colorable, just like the folders. That's a no-brainer that would make the rather small symbols more readily identifiable, and would speed things up.

Thanks you for listening