Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Ova tema je arhivirana. Postavi novo pitanje ako trebaš pomoć.

Using Firefox to view web pages that include Apple Maps send monitor to sleep

  • 4 odgovora
  • 1 ima ovaj problem
  • 1 prikaz
  • Posljednji odgovor od 54

54
54
more options

When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.

When I use Firefox to view web pages that include Apple Maps, this sends my monitor to sleep (simple message "Attention Entering Sleep mode" then screen goes black). There seems no way out of this except to switch off the PC and reboot. This only happens in normal mode, web pages display normally in Safe Mode. Tried Refreshing Firefox, disabling all Plugins, disabling hardware acceleration; I have no Themes or Extensions; new Profile - none make any difference. When the map starts to load, it gets to the point where text (i.e. place names) are rendered but the text is garbled and then the monitor goes to sleep. Any ideas anything else I can try? Can I somehow debug the rendering of the map? Or am I resigned to always using Firefox in Safe Mode - does this matter anyway? Thanking you for any suggestions.

Svi odgovori (4)

hellosct1
hellosct1
more options

Hi, I think you can create a ticket on our bugzilla so that teams can read it

https://bugzilla.mozilla.org

thank's

54
54 Vlasnik pitanja
more options

ticker created on bugzilla: https://bugzilla.mozilla.org/show_bug.cgi?id=1565520

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this about Windows Safe Mode ?

What security software do you have?

Are your display drivers up to date?

54
54 Vlasnik pitanja
more options

No, this is Firefox Safe Mode vs Firefox normal mode. The problem only occurs in Firefox normal mode, the websites with maps render correctly in Firefox Safe mode.

Security software is MalwareBytes Premium.

64-bit System Running Firefox v68 on Windows 7. Windows says both monitor and graphics drivers up-to-date, but I will check with the manufacturers ( I won't get chance to do this till Monday).