Last 5 crash IDs:

bp-43cc9bd8-40cb-4642-a3d5-d23992140505

bp-0e60a038-178e-45ee-9e83-208622140504

bp-f379a4d0-6c93-4a7c-8e90-5617d2140504

bp-57406860-9003-48cf-aae9-c2ae52140504

bp-e8346466-5e87-4028-b986-e60e02140430

There's already a bug filed for this and I don't know the exact cause of it or what to suggest as a workaround.

• Bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1003936

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I've escalated this thread so that way someone from the professional HelpDesk team can get back to you and provide you more information than I know. Please wait 24-72 hours for a response

HI mt3ch,

Thank you for your patience. I have looked into the bug and it looks like there is not alot of information on the bug except the platform and when an mp3 is accessed.

If possible, could you copy and past the info on about:support page on the device that it is crashing from and share it in in the question or in the bug itself.

Also STR (steps to reproduce) with an example webpage where this is happening would be really really helpful. I will try in a vm as well.

Application Basics

Name: Fennec Version: 29.0.1 User Agent: Mozilla/5.0 (Android; Tablet; rv:29.0) Gecko/29.0 Firefox/29.0

Crash Reports for the Last 3 Days

Report ID: bp-a96e4d1a-1005-4c21-855a-8f98b2140509 Submitted: 2 days ago

All Crash Reports

Extensions

Name: Bluhell Firewall Version: 2.1 Enabled: true ID: {6BB5760D-F97E-421B-AF5B-8457A90C3CED}

Name: Console Version: 1.1.1 Enabled: true ID: [email protected]

Name: Open Link in Zombie Tab Version: 0.0.6 Enabled: true ID: dl@w

Name: QuitNow Version: 1.18.05 Enabled: true ID: [email protected]

Important Modified Preferences

browser.cache.disk.capacity: 204800 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 102400 browser.search.suggest.enabled: true browser.search.useDBForOrder: true browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true plugin.importedState: true privacy.donottrackheader.enabled: true storage.vacuum.last.index: 0

Graphics

Adapter Description: Model: K00F, Product: WW_epad, Manufacturer: asus, Hardware: rk101, OpenGL: ARM -- Mali-400 MP -- OpenGL ES 2.0 Device ID: Mali-400 MP Driver Version: OpenGL ES 2.0 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: ARM WebGL Renderer: ARM -- Mali-400 MP windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Thanks for looking into it.

The crash will happen with any media file or any page with embedded media (flash, audio, or video) when the media is played.

So you could pick any page with an embedded YouTube video. Any media on this page also when played:

http://www.quirksmode.org/html5/tests/video.html

I've tried both with the last release of flash for Android installed (as well as a couple of previous versions) and uninstalled. I've tried with a fresh install of Firefox with no add-ons.

It has happened consistently since I first got this device last November.

Actually I am surprised checking the link again only the H.264/MP4 video crashed the browser this time. The WebM and Ogg videos played. That was not the case before.

Whoa, so I tested the h.264 encoding for that page on Firefox for Android and it played perfectly. I wonder if its the device.

As for the crash, Kevin has fled a new bug for this, so we know they are looking into it: [Bug 1003936] More information added to this bug will help investigate this crash.

It could be the device, though I don't know where to take it from here if it is. I hope those investigating the bug will test it on the various devices.

Anyway, I will sign up to the bug report and offer to help.

I saw, based on http://html5test.com/#table-video that my device/browser was not able to play H.264/MP4 video.

It seemed to me then that the crash occurs with media the device or browser does not support rather than catching the error.

My device, though, can play all these media in Chrome and the ASUS web browser, so I am thinking it must be a separate issue to the device only but a combination of Firefox and the device.

Thank you for that, the bug attached to the crash looks like a dialogue is starting. The needs info on the bug allows you to send a notification to when you have added data to another request or not if they start to ask for troubleshooting info.