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Firefox crashes

  • 2 प्रत्युत्तर
  • 3
  • 6 views
  • के द्वारा अंतिम प्रतियुतर John99

lily101
lily101
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Application Basics

Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0

Crash Reports for the Last 3 Days

Report ID: bp-0103cd48-071f-435d-9bd5-ceebb2140321 Submitted: 4 minutes ago

Report ID: bp-98cab457-e247-443d-bfe2-6c3be2140318 Submitted: 3 days ago

Report ID: bp-8b7d2d8d-d349-4239-b941-778c82140318 Submitted: 3 days ago

Report ID: bp-e3e3791a-e91c-4eb1-b2a5-c709a2140318 Submitted: 3 days ago

Report ID: bp-0dd1358d-ae89-41bb-999a-a02222140318 Submitted: 3 days ago

All Crash Reports (including 2 pending crashes in the given time range)

Extensions

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Skype Click to Call Version: 6.12.0.13601 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 extensions.lastAppVersion: 28.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d10: 3 gfx.blacklist.layers.direct3d10-1: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.layers.opengl: 3 gfx.blacklist.stagefright: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.blacklist.webgl.msaa: 3 gfx.blacklist.webgl.opengl: 3 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 53464 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true

Graphics

Adapter Description: Intel(R) 82945G Express Chipset Family Adapter Drivers: igxprd32 Adapter RAM: Unknown Device ID: 0x2772 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 2-15-2008 Driver Version: 6.14.10.4926 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC

NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5

Application Basics ------------------ Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 5.1; rv:28.0) Gecko/20100101 Firefox/28.0 Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-0103cd48-071f-435d-9bd5-ceebb2140321 Submitted: 4 minutes ago Report ID: bp-98cab457-e247-443d-bfe2-6c3be2140318 Submitted: 3 days ago Report ID: bp-8b7d2d8d-d349-4239-b941-778c82140318 Submitted: 3 days ago Report ID: bp-e3e3791a-e91c-4eb1-b2a5-c709a2140318 Submitted: 3 days ago Report ID: bp-0dd1358d-ae89-41bb-999a-a02222140318 Submitted: 3 days ago All Crash Reports (including 2 pending crashes in the given time range) Extensions ---------- Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Skype Click to Call Version: 6.12.0.13601 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517 browser.startup.homepage_override.buildID: 20140314220517 browser.startup.homepage_override.mstone: 28.0 extensions.lastAppVersion: 28.0 gfx.blacklist.direct2d: 3 gfx.blacklist.layers.direct3d10: 3 gfx.blacklist.layers.direct3d10-1: 3 gfx.blacklist.layers.direct3d9: 3 gfx.blacklist.layers.opengl: 3 gfx.blacklist.stagefright: 3 gfx.blacklist.suggested-driver-version: 6.1400.1000.5218 gfx.blacklist.webgl.angle: 3 gfx.blacklist.webgl.msaa: 3 gfx.blacklist.webgl.opengl: 3 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 53464 plugin.disable_full_page_plugin_for_types: application/pdf privacy.sanitize.migrateFx3Prefs: true Graphics -------- Adapter Description: Intel(R) 82945G Express Chipset Family Adapter Drivers: igxprd32 Adapter RAM: Unknown Device ID: 0x2772 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 2-15-2008 Driver Version: 6.14.10.4926 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Vendor ID: 0x8086 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5

All Replies (2)

Jithin Mathew
Jithin Mathew
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

John99
John99
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Please try safemode as already suggested. Please post back with two or three CrahIDs from Safe Mode crashes if it still crashes in safe mode.

Tricky given that a security related issue may be involved

  • Your Reports for CrashIDs
    1. bp-ID: 0103cd48-071f-435d-9bd5-ceebb2140321
      bp-98cab457-e247-443d-bfe2-6c3be2140318
    2. bp-8b7d2d8d-d349-4239-b941-778c82140318
    3. bp-e3e3791a-e91c-4eb1-b2a5-c709a2140318
  • Crash Signatures
    1. Signature: SnowWhiteKiller::~SnowWhiteKiller()
    2. Signature: RtlEnterCriticalSection | arena_dalloc | je_free | js::GCHelperThread::freeElementsAndArray(void**, void**) | js::GCHelperThread::doSweep()
    3. Signature: proxy_Call
  • Related bug reports
    1. Bug 901448 - crash in SnowWhiteKiller::~SnowWhiteKiller
      Blocked by Bug #965893.
    • Most others no related bugs filed but
      Bug 719114 - Firefox Crash @ js::GCMarker::processMarkStackTop & Bug 941491