Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

1. Go to Firefox > Help > Troubleshooting Information.
2. Click the "Reset Firefox" button.
3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Thanks. I was aware of this "fix" but am trying to avoid it. I have SO much in Firefox that may not be considered essential that I don't want risk it. I can close websites but I'm not sure about "extensions" and also concerned about "Preferences" since I'm not sure what all that encompasses. I just don't understand why I can't just Uninstall. It seems to work for everything else I want to get rid of. Or, at the very least, why can't I change the default Snap,do search to something else. If I can't remove it, why can't I replace it. Removal is optimum because I think it's harmful but I just want it gone!

if you don't like to reset, try the following: go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

afterwards install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

You helped but I think I did something differently. I have uninstalled this a dozen times and it kept on coming back. This time I followed the directions for "Removal after uninstall." When I went back to Firefox, it still came up the first time when I opened the first tab but then I went in, reconfigured my options for search engines and completely removed it from my computer that way. It's GONE. The next time I opened tabs I got a Claro search, went back and removed that from the list as well. Eventually I got back to BLANK tabs (Yea!) and set my Navigation search bar to Google. So far so good. Thanks.

I also couldn’t figure out how to uninstall Snapdo and the instructions in their Support section didn’t help. If it's coming back try to contact them.. I emailed their customer support and they got back to me pretty quickly: [email protected].

Hope this helps!

See also:

• [/questions/944832]
• http://deletemalware.blogspot.com/2013/01/remove-snap-do.html

The easiest way that has worked for me is located here.....

http://support.mozilla.org/en-US/kb/search-web-address-bar

From that link.....

1. In the Location bar, type "about:config" and press Enter.

      The about:config "This might void your warranty!" warning page may appear. Click I'll be careful, I promise!, to continue to the about:config page.

2. Do a search for "snap"

3. Right click on the "browser.newtab.url" string

4. Edit the Snap.do link to whatever you want to go to when you open a new tab. For me I used my homepage "google.com"

Thank you for this, very happy to see snap.do gone.

Thanks it's worked for me.. thanks a lot

I have removed Snap.do Search From my computer completely using this article help http://www.techsupportall.com/how-to-remove-snap-do-search-from-chrome-firefox-ie/

It is simple. Do a search for any cookies with the word "snap" or "feed" and delete them. (Tools/Option/Privacy). Then close Firefox. Browse to your Firefox profile folder and do delete these 2 files: prefs.js and sessionstore.js. (C:\Users\{username}\AppData\Roaming\Mozilla\Firefox\Profiles\{profilename}). Now when you start Firefox up again. It will be like the default after installing it, but you still have all your settings, bookmarks, cookies, passwords and history intact. When you open a new tab, "NO MORE SNAPDO" :)

Hello, you can find video guide how to remove Snap.do from browsers (including Firefox) here http://www.youtube.com/watch?v=W68LChgn1Qs I hope it will be helpful

edit additional information and preliminary steps suggested by a moderator ~J99

1. Read Reset Firefox preferences to troubleshoot and fix problems
   note you will lose some information including open tabs,
   and any extensions will be uninstalled.
2. You may wish to
   Close all unnecessary open tabs.
   Boookmark any open tabs, and the home websites of all Firefox extensions that you have installed.
   See also Find and install add-ons to add features to Firefox

Step 1 - Reset Firefox

1. Open Firefox Browser on your computer.
2. Click on the Help Menu.
3. Now, click on Troubleshooting Information.
4. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
5. To continue, click Reset Firefox in the confirmation window that opens.
6. Firefox will close and reset to its default settings.
7. When it’s done, Old firefox data will be exported to your desktop.
8. Still We are not done, We need to Remove the Traces.

Step2: Clean your computer with adwcleaner You can download this software here Adwcleaner Download

Or watch this video on Youtube: How to Remove Snap.Do Toolbar From Mozilla Firefox

Hope this helps