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Firefox crashes on volusion store using Roboform

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर Siber Systems, Inc.

DNJ-Webmaster
DNJ-Webmaster
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Hello Support,

I have been having trouble using the log-in feature on one website. It is my ecommerce website admin area powered by Volusion. Everytime I try to log-in I receive a error message (see screenshot ) and Firefox Closes. I have never had this issue before. I installed earlier versions of firefox (back to 6.0.2) and the issue still is occuring.

I am not sure if this is a Mozilla issue or a Roboform issue or both. Roboform works perfectly in IE9. I am sending this same problem to Roboform to see if they may have a solution. Until then I will use IE9 to log-into my ecommerce store.

Firefox has sent several crash reports regarding this issue.

Thanks,

Marc

Hello Support, I have been having trouble using the log-in feature on one website. It is my ecommerce website admin area powered by Volusion. Everytime I try to log-in I receive a error message ([http://www.dnjmarketinggroup.com/firefox-crash.jpg see screenshot] ) and Firefox Closes. I have never had this issue before. I installed earlier versions of firefox (back to 6.0.2) and the issue still is occuring. I am not sure if this is a Mozilla issue or a Roboform issue or both. Roboform works perfectly in IE9. I am sending this same problem to Roboform to see if they may have a solution. Until then I will use IE9 to log-into my ecommerce store. Firefox has sent several crash reports regarding this issue. Thanks, Marc

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Update to the latest Roboform v 7.6.2

http://www.roboform.com/support/news
Install Roboform Version 7.6.2 for Firefox 7+ compatibility.

Siber Systems, Inc.
Siber Systems, Inc.
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I would definitely try updating your RF version on our Web site. If that does not work please send a support ticket to our supporters at http://www.roboform.com/support.