Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes due to BitDefender AV

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 15 views
  • के द्वारा अंतिम प्रतियुतर Wayne Mery

Eildriz
Eildriz
more options

Source Firefox Summary Stopped working Date ‎12/‎17/‎2020 9:58 AM Status Report sent Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 84.0.0.7650 Application Timestamp: 5fd3fbc2 Fault Module Name: gemmauf64.dll Fault Module Version: 1.27.100.0 Fault Module Timestamp: 5f5a3902 Exception Code: c0000005 Exception Offset: 0000000000026763 OS Version: 10.0.19042.2.0.0.256.48 Locale ID: 1033 Additional Information 1: d9b9 Additional Information 2: d9b9d8073e834ac1eab3ba200584843a Additional Information 3: 16c8 Additional Information 4: 16c899f3967d5da6d8b003ecee90a3e9 Extra information about the problem Bucket ID: 4dd5b2a202f4fd24df4974e1c1a5846b (2254461601440957547)


Every now and then Firefox crashes without proper crash report. I have checked my PC's reliability history crash logs found that BitDefender causes the crash. Does anyone experiencing the same thing? Do you any fix for this problem?

Source Firefox Summary Stopped working Date ‎12/‎17/‎2020 9:58 AM Status Report sent Description Faulting Application Path: C:\Program Files\Mozilla Firefox\firefox.exe Problem signature Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 84.0.0.7650 Application Timestamp: 5fd3fbc2 Fault Module Name: gemmauf64.dll Fault Module Version: 1.27.100.0 Fault Module Timestamp: 5f5a3902 Exception Code: c0000005 Exception Offset: 0000000000026763 OS Version: 10.0.19042.2.0.0.256.48 Locale ID: 1033 Additional Information 1: d9b9 Additional Information 2: d9b9d8073e834ac1eab3ba200584843a Additional Information 3: 16c8 Additional Information 4: 16c899f3967d5da6d8b003ecee90a3e9 Extra information about the problem Bucket ID: 4dd5b2a202f4fd24df4974e1c1a5846b (2254461601440957547) Every now and then Firefox crashes without proper crash report. I have checked my PC's reliability history crash logs found that BitDefender causes the crash. Does anyone experiencing the same thing? Do you any fix for this problem?

All Replies (2)

FredMcD
FredMcD
more options

Update BitDefender. If the problem continues, disable it.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Eildriz,

When using newer versions, do you see a problem if you enable the features of Bitdefender which caused your problems??