We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 प्रत्युत्तर दें
  • 1 यह समस्या है
  • 6 views
  • के द्वारा अंतिम प्रतियुतर philipp

mjperez1
mjperez1
more options

Crash ID: bp-c43fd7a6-3417-416b-891c-c52850200212

I have uninstalled and reinstalled different versions, stopped all processes, restarted the computer, as well as tried installing under a different user profile on the same computer. Firefox continues to crash at startup. Also does this in Safe Mode, I cannot get it to open at all.

Crash ID: bp-c43fd7a6-3417-416b-891c-c52850200212 I have uninstalled and reinstalled different versions, stopped all processes, restarted the computer, as well as tried installing under a different user profile on the same computer. Firefox continues to crash at startup. Also does this in Safe Mode, I cannot get it to open at all.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, there's a known incompatibility with 0patch unfortunately which can cause firefox to crash on startup - in case you're using that security software, you can refer to their workaround: https://0patch.zendesk.com/hc/en-us/articles/360011227079-Mozilla-Firefox-73-can-crash-upon-launching-when-0patch-Agent-is-installed