I m trying to order microsoft software on thheir webiste and I cannot asdd the software to the cart
I want to purchase microsoft office via a link sent to me from microsoft because of our corporate relationship. After clicking the link, I am brought t a microsoft page giving me the option to add my purchase to my cart by clicking on it. When i do this, nothing happens and cart remains empty.
All Replies (1)
A cart usually works with cookies, so make sure that you aren't blocking cookies.
- check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the cache":
- Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"
"Remove the cookies" from websites that cause problems.
- Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window