What's your computer system and Firefox version?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

so what do I do after I click on all these crash reports and they go away??

Re-read the above instructions.

ok, here they are now what? bp-131e41a2-6b7b-41c0-a196-25c790170629 6/29/17 1:18 AM bp-ae23acaa-3646-4982-bfb2-93e9b0170629 6/29/17 1:18 AM bp-e998ea19-2e02-4ae5-98b6-d0d670170629 6/29/17 1:18 AM bp-069b4201-7d27-49dc-924b-010130170629 6/29/17 1:17 AM bp-e573adb4-0543-4dc4-a6ec-de6a60170629 6/29/17 1:15 AM bp-ceab11c8-76cc-43ec-8960-5f7e30170629 6/29/17 1:15 AM bp-85bae19c-a31a-4feb-a2dc-d9a520170629 6/29/17 1:12 AM bp-cb894733-7207-48bf-a424-43bd90170629 6/29/17 1:12 AM bp-7638a442-3559-416f-97b8-3ecb80170629 6/29/17 1:11 AM bp-44619d42-d6e3-4e5c-8645-4042d0170629 6/29/17 12:47 AM

Now we can look at the reports.

Product Firefox Release Channel release Version 53.0.3 Build ID 20170518000419 OS Windows 7 OS Version 6.1.7601 Service Pack 1 ++++++++++++++++++++++++++++++++++++ bp-131e41a2-6b7b-41c0-a196-25c790170629 Signature: F1398665248

Process Type plugin (web) Shockwave Flash Version: 25.0.0.171

Attention Sumo's there are 20 related bug reports

Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: 26.0.0.131

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-ae23acaa-3646-4982-bfb2-93e9b0170629 Signature: hang | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin (web) Shockwave Flash Version: 25.0.0.171

Attention Sumo's there are 4 related bug reports ++++++++++++++++++++++++++++++++++++++++++++ bp-e998ea19-2e02-4ae5-98b6-d0d670170629 Signature: _SEH_prolog4

Process Type plugin (web) Shockwave Flash Version: 25.0.0.171

Attention Sumo's there are 10 related bug reports

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver ++++++++++++++++++++++++++++++++++++++++++++ bp-069b4201-7d27-49dc-924b-010130170629 Signature: hang | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin (web) Shockwave Flash Version: 25.0.0.171

Attention Sumo's there are 4 related bug reports +++++++++++++++++++++++++++++++++++++++++++ bp-e573adb4-0543-4dc4-a6ec-de6a60170629 Signature: OOM | unknown | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::ipc::MessageChannel::MaybeUndeferIncall

Process Type plugin (web) Shockwave Flash Version: 25.0.0.171

This is for Sumo's Related Bugs 1334097 RESOLVED FIXED Crash in OOM | unknown | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | mozilla::ipc::MessageChannel::MaybeUndeferIncall +++++++++++++++++++++++++++++++++++++++++ bp-ceab11c8-76cc-43ec-8960-5f7e30170629 Signature: hang | MsgWaitForMultipleObjects | F_1152915508

Process Type plugin (web) Shockwave Flash Version: 25.0.0.171

Attention Sumo's there are 4 related bug reports

The five latest ones seem to be problems with the Flash plugin. Maybe updating will help.

Also, are you running into difficulties on a page where you need to use Flash (e.g., game, video) or is it an invisible use of Flash? While you are troubleshooting this, it might be helpful, to avoid unnecessary pain on sites where Flash is not actually essential, try setting Flash to Click-to-Play ("Ask to Activate"). This will delay Flash from starting on a page until you approve it.

To set "Ask to Activate", open the Add-ons page using either:

• Ctrl+Shift+a
• "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. Look for "Shockwave Flash" and change "Always Activate" to "Ask to Activate".

With this setting, when you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a black rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. When the page wants to use a blocked plugin, the icon turns red to alert you to the concern.

If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.

But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.

Not a solution, but hopefully will help a bit.

If you want finer control: This extension addresses the issue of only wanting some videos on a page to play: https://addons.mozilla.org/firefox/addon/click-to-play-per-element/ (I haven't tried it recently)