Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 प्रत्युत्तर
  • 1 यह समस्या है
  • 1 view
  • के द्वारा अंतिम प्रतियुतर Scribe

davidrainbird
davidrainbird
more options

The PC automatically updated Windows 7, now Firefox won't even open in Safe Mode, just keeps bringing up the crash report window. I've uninstalled and re-installed Firefox too.

bp-3af449e3-191e-44e8-b263-149e92150720

The PC automatically updated Windows 7, now Firefox won't even open in Safe Mode, just keeps bringing up the crash report window. I've uninstalled and re-installed Firefox too. bp-3af449e3-191e-44e8-b263-149e92150720

All Replies (4)

Scribe
Scribe
more options

Hi, this seems to be a problem with Trusteer Rapport. Perhaps you could try updating or temporarily disabling it, to see if the crashes stop.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

davidrainbird
davidrainbird प्रश्नकर्ता
more options

You're amazing! How did you know that!? Disabled it, and Firefox is working fine again! Genius!

FredMcD
FredMcD
more options

Trusteer Rapport has been causing many problems of late.

Good call, Scribe

Scribe
Scribe
more options

Davidrainbird - Thank you for your very enthusiastic response! It's always really nice to know when something has worked.

Thanks also to FredMcD for your comment.