Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Synd isn't working across multiple Mac devices.

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 6 views
  • के द्वारा अंतिम प्रतियुतर guigs

simonbruce1974
simonbruce1974
more options

I am trying to sync Firefox across multiple Mac devices. I have updated Firefox on all devices, created an account with one computer which had all my bookmarks and add-ons (clippings). I then followed the instructions and logged into Firefox on another device. Firstly nothing synced across, secondly, all the bookmarks in my toolbar disappeared from my primary Firefox computer and I can no longer get them to appear even though they are still in the background. Each time I try to sync I get an error at the bottom of the browser that says there is a server issue. Any one with a Mac know how to solve this?

Thanks in advance, Simon

I am trying to sync Firefox across multiple Mac devices. I have updated Firefox on all devices, created an account with one computer which had all my bookmarks and add-ons (clippings). I then followed the instructions and logged into Firefox on another device. Firstly nothing synced across, secondly, all the bookmarks in my toolbar disappeared from my primary Firefox computer and I can no longer get them to appear even though they are still in the background. Each time I try to sync I get an error at the bottom of the browser that says there is a server issue. Any one with a Mac know how to solve this? Thanks in advance, Simon

All Replies (2)

guigs
guigs
more options

Hi Simon, I understand that there is a server error. It is possible that there might be a connection error, however it most likely has since resolved. To make sure, please first make a back up of your Firefox profiles: Back up and restore information in Firefox profiles Then please delete the sign on file in the profile called signedInUser.json and log back into the account from accounts.firefox.com.

guigs
guigs
more options

If it continues please see the instructions on how to log this error for further investigation:

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here

Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.

Thank you.