Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to use Firefox Browser on my Samsung Note 3, the screen comes up white after the orange bar runs across the top. It worked yesterday.

  • 3 प्रत्युत्तर
  • 5
  • 1 view
  • के द्वारा अंतिम प्रतियुतर Roland Tanglao

more options

March, 9th, 2015 -- My Samsung Note 3 is on AT&T wireless, but I Have Xfinity wi-fi at home. Firefox browser worked yesterday & last night. Today when I search it comes up with a blank white screen after the orange bar runs across the top & never loads anything (words or pictures). When I open the tabs in the side bar, it shows the pictures for them, but still only loads a white page after clicking actual link. It will not sync the last few saved bookmarks with my computer. I made sure that I have the latest android version installed, but It still does this even after uninstalling & re-installing & restarting the phone. AT&T had an update a couple of days ago & I've already talked with their tech support with no resolution. I don't know if there is conflict with AT&T's update & current Android Firefox browser. Please Fix, thank you.

March, 9th, 2015 -- My Samsung Note 3 is on AT&T wireless, but I Have Xfinity wi-fi at home. Firefox browser worked yesterday & last night. Today when I search it comes up with a blank white screen after the orange bar runs across the top & never loads anything (words or pictures). When I open the tabs in the side bar, it shows the pictures for them, but still only loads a white page after clicking actual link. It will not sync the last few saved bookmarks with my computer. I made sure that I have the latest android version installed, but It still does this even after uninstalling & re-installing & restarting the phone. AT&T had an update a couple of days ago & I've already talked with their tech support with no resolution. I don't know if there is conflict with AT&T's update & current Android Firefox browser. Please Fix, thank you.

All Replies (3)

more options

does it have the same problem with both wifi and network data connections?

more options

Yes, it does the same thing whether on wi-fi or 4G.

more options

Hi twsanchez

Please post a screenshot. Also please try un-installing all Firefox for Android add-ons in Firefox Menu | Tools | Addons.: https://support.mozilla.org/en-US/kb/uninstall-firefox-android-add-ons

Let us know if that helps ! Thanks!

..Roland