Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 प्रत्युत्तर
  • 1 यह समस्या है
  • 2 views
  • के द्वारा अंतिम प्रतियुतर tpetzold

tpetzold
tpetzold
more options

I've tried upgrading to FF 33 twice now. Each time I do FF continually crashes at startup. I'm only able to run it in safe mode. I've disabled all plugins and add-ons and that hasn't helped.

Crash reports: bp-3d0f17de-ac5b-473f-93d3-a5fd62141113 11/13/2014 12:21 AM bp-ebe2baf5-a2d2-43f8-8b61-440382141113 11/13/2014 12:20 AM bp-9d04b392-9b53-4b8a-9ce1-dd8a82141113 11/13/2014 12:20 AM bp-78f7c5a2-3ca2-41f3-84ae-738a92141113 11/13/2014 12:17 AM bp-21ef0ea4-0a8d-4a40-9a94-b1a622141113 11/13/2014 12:15 AM bp-27d9a390-631b-484d-85c8-bb7b42141113 11/13/2014 12:15 AM bp-65f7f1f0-80c5-4a04-86f4-b0dd12141113 11/13/2014 12:13 AM bp-fdbac97f-25bd-4900-9946-19dbf2141113 11/13/2014 12:12 AM bp-cbe24e33-4a75-4803-b8f6-5f90c2141113 11/13/2014 12:12 AM bp-081ea8b2-7b9c-47eb-88a0-cc1832141113 11/13/2014 12:08 AM bp-3f83410e-4cc8-44a3-aed8-b4fa02141113 11/13/2014 12:08 AM bp-6844772a-56fa-497b-8446-ead462141113 11/13/2014 12:08 AM bp-9877c319-8c24-40d4-832b-fb6ff2141113 11/13/2014 12:08 AM bp-bafe629f-c12f-4bd6-a62d-0ff442141113

I've tried upgrading to FF 33 twice now. Each time I do FF continually crashes at startup. I'm only able to run it in safe mode. I've disabled all plugins and add-ons and that hasn't helped. Crash reports: bp-3d0f17de-ac5b-473f-93d3-a5fd62141113 11/13/2014 12:21 AM bp-ebe2baf5-a2d2-43f8-8b61-440382141113 11/13/2014 12:20 AM bp-9d04b392-9b53-4b8a-9ce1-dd8a82141113 11/13/2014 12:20 AM bp-78f7c5a2-3ca2-41f3-84ae-738a92141113 11/13/2014 12:17 AM bp-21ef0ea4-0a8d-4a40-9a94-b1a622141113 11/13/2014 12:15 AM bp-27d9a390-631b-484d-85c8-bb7b42141113 11/13/2014 12:15 AM bp-65f7f1f0-80c5-4a04-86f4-b0dd12141113 11/13/2014 12:13 AM bp-fdbac97f-25bd-4900-9946-19dbf2141113 11/13/2014 12:12 AM bp-cbe24e33-4a75-4803-b8f6-5f90c2141113 11/13/2014 12:12 AM bp-081ea8b2-7b9c-47eb-88a0-cc1832141113 11/13/2014 12:08 AM bp-3f83410e-4cc8-44a3-aed8-b4fa02141113 11/13/2014 12:08 AM bp-6844772a-56fa-497b-8446-ead462141113 11/13/2014 12:08 AM bp-9877c319-8c24-40d4-832b-fb6ff2141113 11/13/2014 12:08 AM bp-bafe629f-c12f-4bd6-a62d-0ff442141113

All Replies (2)

philipp
philipp
  • Moderator
more options

hello tpetzold, this crash seems to be graphics related - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general while in safemode (that setting will take a restart of the browser to take effect).

tpetzold
tpetzold प्रश्नकर्ता
more options

I'm running the latest video drivers for my hardware. I'll try disabling the acceleration.