hello widgett, could you go to firefox > help > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum?

thank you!

I managed firefox and got Help Topics screen, but there was no troubleshooting option. Can you give me the page address?

alternatively you can also type about:support into the address bar to get to that page...

Application Basics

Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions

Name: Plus-HD-6.0 Version: 0.93.20 Enabled: true ID: 4c352a1d-b9fe-40b6-a6ea-90db83f88c30@633ce670-2c0e-4b80-8905-404ab6c333d1.com

Name: Norton Toolbar Version: 2014.6.2.3 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection Version: 12.0.5.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Name: PasswordBox Version: 1.22.1.2508 Enabled: false ID: [email protected]

Name: RealPlayer Browser Record Plugin Version: 15.0.6 Enabled: false ID: {0153E448-190B-4987-BDE1-F256CADA672F}

Important Modified Preferences

accessibility.blockautorefresh: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.cache.memory.capacity: 65536 browser.newtab.url: http://feed.snapdo.com/?publisher=AdKnowledgeYB&dpid=AdKnowledgeYB&co=US&userid=880cc738-94f0-a39e-88ed-bc1151601ee1&sea browser.places.smartBookmarksVersion: 4 browser.search.suggest.enabled: false browser.search.useDBForOrder: true browser.sessionstore.enabled: true browser.sessionstore.max_tabs_undo: 0 browser.sessionstore.max_windows_undo: 0 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage: http://gcronline.com/ browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 26.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: http://feed.snapdo.com/?publisher=AdKnowledgeYB&dpid=AdKnowledgeYB&co=US&userid=880cc738-94f0-a39e-88ed-bc1151601ee1&sea network.cookie.prefsMigrated: true network.http.max-connections: 48 network.http.max-connections-per-server: 16 network.http.max-persistent-connections-per-proxy: 16 network.http.max-persistent-connections-per-server: 8 network.http.pipelining.maxrequests: 8 network.http.request.max-start-delay: 0 places.database.lastMaintenance: 1391397778 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.expose_full_path: true plugin.importedState: true print.printer_EPSON9B8292_(Artisan_830).print_bgcolor: false print.printer_EPSON9B8292_(Artisan_830).print_bgimages: false print.printer_EPSON9B8292_(Artisan_830).print_colorspace: print.printer_EPSON9B8292_(Artisan_830).print_command: print.printer_EPSON9B8292_(Artisan_830).print_downloadfonts: false print.printer_EPSON9B8292_(Artisan_830).print_duplex: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_bottom: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_left: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_right: 0 print.printer_EPSON9B8292_(Artisan_830).print_edge_top: 0 print.printer_EPSON9B8292_(Artisan_830).print_evenpages: true print.printer_EPSON9B8292_(Artisan_830).print_footercenter: print.printer_EPSON9B8292_(Artisan_830).print_footerleft: &PT print.printer_EPSON9B8292_(Artisan_830).print_footerright: &D print.printer_EPSON9B8292_(Artisan_830).print_headercenter: print.printer_EPSON9B8292_(Artisan_830).print_headerleft: &T print.printer_EPSON9B8292_(Artisan_830).print_headerright: &U print.printer_EPSON9B8292_(Artisan_830).print_in_color: true print.printer_EPSON9B8292_(Artisan_830).print_margin_bottom: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_margin_left: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_margin_right: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_margin_top: 0.5 print.printer_EPSON9B8292_(Artisan_830).print_oddpages: true print.printer_EPSON9B8292_(Artisan_830).print_orientation: 0 print.printer_EPSON9B8292_(Artisan_830).print_page_delay: 50 print.printer_EPSON9B8292_(Artisan_830).print_paper_data: 1 print.printer_EPSON9B8292_(Artisan_830).print_paper_height: 11.00 print.printer_EPSON9B8292_(Artisan_830).print_paper_name: print.printer_EPSON9B8292_(Artisan_830).print_paper_size_type: 0 print.printer_EPSON9B8292_(Artisan_830).print_paper_size_unit: 0 print.printer_EPSON9B8292_(Artisan_830).print_paper_width: 8.50 print.printer_EPSON9B8292_(Artisan_830).print_plex_name: print.printer_EPSON9B8292_(Artisan_830).print_resolution: 312711008 print.printer_EPSON9B8292_(Artisan_830).print_resolution_name: print.printer_EPSON9B8292_(Artisan_830).print_reversed: false print.printer_EPSON9B8292_(Artisan_830).print_scaling: 1.00 print.printer_EPSON9B8292_(Artisan_830).print_shrink_to_fit: true print.printer_EPSON9B8292_(Artisan_830).print_to_file: false print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_bottom: 0 print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_left: 0 print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_right: 0 print.printer_EPSON9B8292_(Artisan_830).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.disable_button.openCertManager: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1390365255

Graphics

Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16571) Driver Date: 12-15-2011 Driver Version: 8.15.10.2598 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1

hey, thanks for reporting back with the information.

i think the Plus-HD-6.0 extension that you have installed, is malicious. please go to firefox > addons > extensions & remove it.
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner to make sure that there isn't adware in other places of the system as well.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Thanks. I think I got everything. It's moving smoothly.

There are other things that need your attention.

Note that your System Details List shows multiple Flash plugins.

1. Shockwave Flash 12.0 r0
2. Shockwave Flash 11.8 r800
3. Shockwave Flash 11.4 r402

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove all (older) version(s) of the plugin (NPSWF32) and (re)install the latest Flash player.

• (32 bit Windows) C:\Windows\System32\Macromed\Flash\
• (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\