Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

how can i get firefox from defaulting back to a version i dont want

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga James

kfrc610
kfrc610
more options

firefox 25 freezes without moving the mouse continually. i keep downloading version 24. every time i turn off my computer, it reverts back to version 25 - even though i am not allowing it to update without my permission. can you either fix version 25 or tell me how to stop this from updating on its own

firefox 25 freezes without moving the mouse continually. i keep downloading version 24. every time i turn off my computer, it reverts back to version 25 - even though i am not allowing it to update without my permission. can you either fix version 25 or tell me how to stop this from updating on its own

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Sounds as though you already know what this article says about how to change the update settings: Advanced panel - Accessibility, browsing, network, updates, and other advanced settings in Firefox. On that same tab, did you turn off the background service? You might need to shut down and restart Windows in order to have the service shut down (not sure).

philipp
philipp
  • Moderator
more options

hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1.
in case you need to download the setup file for firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox

James
James
  • Top 25 Contributor
  • Moderator
more options

The better download link for Firefox 25.0.1 is at http://www.mozilla.org/en-US/firefox/all/ versus that channels page mentioned above. Also this will give you the full installer versus the stub installer on Windows.