Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Cannot open emails from AOL

  • 1 amsa
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga iamjayakumars

more options

I use the standard version of Firefox, but now I am unable to open any of my emails (inbox, sent, spam, etc). If I click on basic version I can access everything. Does anyone know why? I have contacted AOL and have "reset" everything possible. Thanks

I use the standard version of Firefox, but now I am unable to open any of my emails (inbox, sent, spam, etc). If I click on basic version I can access everything. Does anyone know why? I have contacted AOL and have "reset" everything possible. Thanks

All Replies (1)

more options

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.