Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Trying to download the latest version of Firefox - get the message that it can't be loaded because an item that is needed is not in use - what item?

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 13 views
  • Amsa ta ƙarshe daga jrpantel

more options

When I try to download the newest version of Firefox, I get a message saying that Firefox needs and "item not in use". It doesn't identify the item. How do I find and get the right item?

When I try to download the newest version of Firefox, I get a message saying that Firefox needs and "item not in use". It doesn't identify the item. How do I find and get the right item?

Mafitar da aka zaɓa

I updated the Java applet. That must have been the issue. Thank you!

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

more options

Please go to www.getfirefox.com and download Firefox 20.

more options

I have tried that. That is when I get the message telling me that I don't have an item that Firefox needs.

more options

Thank you! It's working now. What did you do?

more options

nothing, you must have done something. Glad it's working for you though!

more options

Zaɓi Mafita

I updated the Java applet. That must have been the issue. Thank you!