Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I am a nurse, I use Firefox for MUMMS charting. I am not able to enter, or look at a new admission. Please help!!!

vickasaro
vickasaro
more options

I entered an admission in my computer, and when I closed the visit and syncronized the visit, the admission for my patient disappeared---forever!! I did this twice and then did the admission on my husband's PC. When admission was completed, I closed the visit and syncronized the visit. I was able to view the admission on my husband's PC, and my coworkers were able to view the admission on their computers. I, however, was NOT able to view the admission on my laptop. When I bring up the patient's name I see a chart with nothing in it. I also show another visit for that patient that is opened with nothing in it. On my husband's computer I have no additional opened visit. I can chart on admissions already in the computer with no problem. I MUST use my laptop because I am a hospice nurse and I am on the road all day. MUMMS can be entered offline and then syncronized later. I called the teacher for MUMMS and she said this is a technical issue and thought that you might be able to connect into my computer to see what is going on. I do not want to post this question, it is too complicated and important. Thank you, Vicki Asaro

I entered an admission in my computer, and when I closed the visit and syncronized the visit, the admission for my patient disappeared---forever!! I did this twice and then did the admission on my husband's PC. When admission was completed, I closed the visit and syncronized the visit. I was able to view the admission on my husband's PC, and my coworkers were able to view the admission on their computers. I, however, was NOT able to view the admission on my laptop. When I bring up the patient's name I see a chart with nothing in it. I also show another visit for that patient that is opened with nothing in it. On my husband's computer I have no additional opened visit. I can chart on admissions already in the computer with no problem. I MUST use my laptop because I am a hospice nurse and I am on the road all day. MUMMS can be entered offline and then syncronized later. I called the teacher for MUMMS and she said this is a technical issue and thought that you might be able to connect into my computer to see what is going on. I do not want to post this question, it is too complicated and important. Thank you, Vicki Asaro

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Vicki, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

You also can clear Firefox's cache completely using:

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

This may take a few minutes if you have accumulated a lot of cached files.

(2) Remove the site's cookies (save any pending work first) using the following dialog. While viewing a page on the site:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

Then try reloading the page and logging back in. Will the data load?

Note: this is a public site, so definitely don't post information on connecting to your laptop here!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I had a second thought about the above: clearing your cache and cookies could affect "local storage" used for local data entry. It really depends on how the MUMMS application is set up. Can you print those un-sync'd records to PDF or otherwise preserve them in case they get deleted?