Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

why is comcast telling me my cookies are turned off, turn back on-when I have done all required from tools?

  • 1 amsa
  • 26 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga philipp

PatTra
PatTra
more options

Hi FF.....Every time I turn on my computer, besides my homepage when I click FF icon, I have also been getting a separate tab from comcast saying "Your browser's cookie functionality is turned off. Please turn it on." Well I have done what's been suggested by them & here by FF, I clicked 'tools'- then 'options'- then 'privacy'- then 'custom settings for history'- then checked both 'accept cookies & 3rd party cookies'. I have also since cleared my cookies & caches. I don't know what else to do, can you Please help me? (I have emailed comcast/xfinity but they have not answered me back yet) TY for getting back to me.

Hi FF.....Every time I turn on my computer, besides my homepage when I click FF icon, I have also been getting a separate tab from comcast saying "Your browser's cookie functionality is turned off. Please turn it on." Well I have done what's been suggested by them & here by FF, I clicked 'tools'- then 'options'- then 'privacy'- then 'custom settings for history'- then checked both 'accept cookies & 3rd party cookies'. I have also since cleared my cookies & caches. I don't know what else to do, can you Please help me? (I have emailed comcast/xfinity but they have not answered me back yet) TY for getting back to me.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello PatTra, please also check if cookies are allowed for that individual page - you right-click on the comcast page & select "view page info" > permissions. in case they are set up correctly too, please try to clear the cache and reload the page.

some additional troubleshooting steps for this issue are also provided at http://kb.mozillazine.org/Websites_report_cookies_are_disabled