Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

FireFox 12.0 crash ... everything lost

  • 4 amsoshi
  • 4 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

Contheon
Contheon
more options

I upgraded to 12.0 and can no longer access FireFox. Everything is lost. Repeated messages to support go unanswered.

I get a dll type error message. Have tried to reinstall twice. Same problem, same message.

I feel like I just wasted 3 months on FireFox. An "upgrade" wiped me out.

I upgraded to 12.0 and can no longer access FireFox. Everything is lost. Repeated messages to support go unanswered. I get a dll type error message. Have tried to reinstall twice. Same problem, same message. I feel like I just wasted 3 months on FireFox. An "upgrade" wiped me out.

All Replies (4)

Hasan
Hasan
more options

Submit your Crash ID here as described in the following article:

Until we take a look at your Crash Reports (which will be fetched by using the Crash ID that i have asked you to post here), see these articles:

Contheon
Contheon Mai mallakar tambaya
more options

Since I can't get on Firefox, I don't have a "crash ID".

Just tried to download 12.0 again. After download, hit "Run". This time I got an Internet Exporer error box with no info. No Firefox icon appears.

Previously, the only error I could read had something to do with a DLL error. Again, no way to get on Firefox.

The 12.0 upgrade has basically locked me out.

the-edmeister
the-edmeister
  • Moderator
more options

1. Did you try the Firefox SafeMode to see if it crashes there?

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.

Don't select anything right now, just use "Continue in SafeMode."


2. Did you see this in Get help fixing this Crash?

You can't open Firefox because it crashes at startup even in Safe Mode: 

   Click the Windows Start button, and select Run... on Windows 2000/XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.
   In the resulting folder will be a text file for each crash report you have submitted. Using the View
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download and save the Firefox installer to the desktop and start the installation with a double-click on that desktop icon.
Do not try to run the Firefox installer directly from the IE download.
You may have to disable your anti-virus software temporarily if you keep having problems with downloading the file.

You can find the latest Firefox release in all languages and for all Operating Systems here: