Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I would love to update Firefox, but the software update window goes nowhere and never downloads the update. I have tried this running both Snow Leopard and Lion on my Macs.

  • 1 amsa
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga cor-el

more options

That's it - I get the window that says downloading Firefox, connecting to update server, but it never goes anywhere past that - the ribbon keeps spinning.

That's it - I get the window that says downloading Firefox, connecting to update server, but it never goes anywhere past that - the ribbon keeps spinning.

All Replies (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.