We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

How do I correct an install and start problem

  • 2 amsoshi
  • 9 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga jjrobbins27012

jjrobbins27012
jjrobbins27012
more options

I am running Windows 7. I installed Firefox without difficulty. All other running software including ZoneAlarm were turned off. When I tried to start Firefox I got the error message "Couldn't load XRE functions" and was unable to start the program. I uninstalled Firefox, rebooted my computer and reinstalled the software. Experienced the same problem. Any suggestions.

I am running Windows 7. I installed Firefox without difficulty. All other running software including ZoneAlarm were turned off. When I tried to start Firefox I got the error message "Couldn't load XRE functions" and was unable to start the program. I uninstalled Firefox, rebooted my computer and reinstalled the software. Experienced the same problem. Any suggestions.

Mafitar da aka zaɓa

This is likely caused by Zone Alarm. Please try the instructions to turn off virtualization in the following support question http://support.mozilla.com/en-US/questions/880170

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

rstrong
rstrong
more options

Zaɓi Mafita

This is likely caused by Zone Alarm. Please try the instructions to turn off virtualization in the following support question http://support.mozilla.com/en-US/questions/880170

jjrobbins27012
jjrobbins27012 Mai mallakar tambaya
more options

Suggestion to turn off ZoneAlarm Virtual Browser was the answer. Firefox is working well. Thanks for your help