Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When my Mac upgraded to 3.6.13, my bookmarks and history disappeared and I can't save any new bookmarks and history is not working.

  • 2 amsoshi
  • 25 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga jdavidson

more options

My menu bar disappeared. My history disappeared. My bookmarks disappeared. I can't add bookmarks and I can't record history.

My menu bar disappeared. My history disappeared. My bookmarks disappeared. I can't add bookmarks and I can't record history.

An gyara daga jdavidson

All Replies (2)

more options

This can be a problem with the file places.sqlite that stores the bookmarks and the history.

more options

Oprnrd Profile and (see below)

  3. Delete or rename all files named "places.sqlite", including "places.sqlite-journal" and any "places.sqlite.corrupt" files, if found. 

When I restarted Firefox, "places.sqlite" was rebuilt and my empty bookmarks and menu bar reappeared. Then I went to Organize bookmarks and restored my bookmarks and history from 5 days ago. Now all is well. Thanks for you help.