Hello, I updated my Mozilla Thunderbird yesterday and am not a regular user of the app. While attempting to test and add another email account, I hit a snag--perhaps I have conflicting information. I'm not sure. But now, every time I try to start the app (I deleted and reinstalled), it crashes. Here's the log: AdapterVendorID: 0x106b Add-ons: google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.3 AvailablePhysicalMemory: 120750080 AvailableSwapMemory: 0 BackgroundTaskMode: 0 BuildID: 20230919180656 ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1695751427 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GpuSandboxLevel: 0 GraphicsNumRenderers: 1 HeadlessMode: 0 InstallTime: 1695671376 LastStartupWasCrash: 0 MacAvailableMemorySysctl: 62 MacMemoryPressure: Normal MacMemoryPressureCriticalTime: Unset MacMemoryPressureNormalTime: 1695751394 MacMemoryPressureSysctl: 1 MacMemoryPressureWarningTime: Unset Notes: FP(D00-L1000-W0000000-T010) WR? WR+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird PurgeablePhysicalMemory: 34586624 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 48 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1695751394 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"aarch64","buildId":"20230919180656","version":"115.2.3","vendor":null,"displayVersion":"115.2.3","platformVersion":"115.3.0","xpcomAbi":"aarch64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"extensions":["hasNEON"]},"os":{"name":"Darwin","version":"22.5.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":null,"vendorID":"0x106b","deviceID":null,"subsysID":null,"RAM":0,"driver":null,"driverVendor":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"scale":1},{"screenWidth":1920,"screenHeight":1080,"scale":1}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":"Macmini9,1","hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.fixup.alternate.enabled":false,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17965},"addons":{"activeAddons":{"[email protected]":{"version":"1.0","scope":4,"type":"extension","updateDay":18547,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"[email protected]":{"version":"1.1","scope":4,"type":"extension","updateDay":18547,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"[email protected]":{"version":"1.0","scope":4,"type":"extension","updateDay":18547,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"[email protected]":{"version":"1.0","scope":4,"type":"extension","updateDay":18547,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true},"[email protected]":{"version":"1.0","scope":4,"type":"extension","updateDay":18547,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPhysicalMemory: 17179869184 URL: https://www.mozilla.org/en-US/privacy/thunderbird/ UptimeTS: 32.625 Version: 115.2.3 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed. ====== Everything was functioning until I set this up. . .and now I am not sure how to repair this. I'm also seeing approximately 24 folders in this account. Again, I'm trying to test for a friend who has a Thunderbird account and I am not sure how to delete this and start over. Thanks very much!