Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunberbird 102.4.0 Blank Screen on startup

  • 1 amsa
  • 0 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga shamit

shamit
shamit
more options

Running TB 102.4.0 on Windows 10 off a SSD drive. System was running fine this morning but when I started TB in the afternoon I have a blank screen as attached. Top menu items are displayed but cannot access Tools > Account Settings or Settings. Tried restarting in Safe Mode but no change. Deactivated Anstivirus (Kaspersky) but no change either. Looked and saw this has happened to other people but cannot replicate any of the solutions. Error console message attached. Cannot access More Troubleshooting Mode. Messages are downloading but I cannot see them - but they are no longer on the server. Only File Menu item that works is Write Message.

Appreciate any feedback.

Running TB 102.4.0 on Windows 10 off a SSD drive. System was running fine this morning but when I started TB in the afternoon I have a blank screen as attached. Top menu items are displayed but cannot access Tools > Account Settings or Settings. Tried restarting in Safe Mode but no change. Deactivated Anstivirus (Kaspersky) but no change either. Looked and saw this has happened to other people but cannot replicate any of the solutions. Error console message attached. Cannot access More Troubleshooting Mode. Messages are downloading but I cannot see them - but they are no longer on the server. Only File Menu item that works is Write Message. Appreciate any feedback.
Hoton allon fuska da aka liƙa

Mafitar da aka zaɓa

Somehow solved the issue - by fluke Deleted the file global-message-db.sqlite and that sorted the issue out.

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

shamit
shamit Mai mallakar tambaya
more options

Zaɓi Mafita

Somehow solved the issue - by fluke Deleted the file global-message-db.sqlite and that sorted the issue out.