Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to load VPN

  • 1 amsa
  • 0 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Paul

more options

I paid for one year subscription for the Mozilla VPN at the end of October. Now instead of giving me install instructions, it is asking me what subscription I want. How do I resolve this problem as it does not recognise my payment?

I paid for one year subscription for the Mozilla VPN at the end of October. Now instead of giving me install instructions, it is asking me what subscription I want. How do I resolve this problem as it does not recognise my payment?

All Replies (1)

more options

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: