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Logging into an internet financial account

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Michael Kevin
Michael Kevin
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I am continually failing to log into my Netspend account on the internet, inserting my correct password and username. How can I correct this condition ? In the Firefox logins (about logins), I have corrected both username and password to be identical to what Netspend has for my account. 

           Respectfully 
              Michael
I am continually failing to log into my Netspend account on the internet, inserting my correct password and username. How can I correct this condition ? In the Firefox logins (about logins), I have corrected both username and password to be identical to what Netspend has for my account. Respectfully Michael

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cor-el
cor-el
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  • Top 10 Contributor
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This issue can be caused by corrupted cookies or blocked cookies.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

See also: