I'm seeing the same issue. I'm on a similar us-west-2 server, albeit a different number (581 vs 663)

GET fail 503 https://sync-581-us-west-2.sync.services.mozilla.com/1.5/89973009/storage/meta/global

The log shows:

1573234739421 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance

It looks that currently the server is not available, so try again tomorrow.

I too see this issue in the error log "Status.login: error.sync.reason.serverMaintenance => success.status_ok" ... and sync does not work anymore on neither iPhone, Win, Linux, Android.

But there is no announcement that any of the servers would be down?

cor-el said

so try again tomorrow.

...issue has been present since 2-3 days.

If this is lasting a few days already then probably something else is wrong.

Did you try to disconnect and reconnect Sync?

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync via "Options/Preferences -> Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed.

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• https://support.mozilla.org/en-US/kb/Profiles

ich have the problem on 3 connected devices: 1) Iphone IOS with Firefox and Lockwise (fingerprin secured) 2) Windows 10 Desktop PC with Forefox 70.0.1 (64-Bit) ( has Masterpassword activaded) 3) Windows SurfacePro4 70.0.0 (64-Bit) (secured my Microsoft face-recognition)

My account has 2 factor activated

Last syc sucsessfull Log was approx... 10 Day ago

Name Größe Zuletzt verändert Datei:error-sync-1572816917475.txt 14 KB 03.11.2019 22:35:17 Datei:error-sync-1572839820343.txt 14 KB 04.11.2019 04:57:00 Datei:error-sync-1573175922363.txt 8 KB 08.11.2019 02:18:42 Datei:error-sync-1573179930216.txt 8 KB 08.11.2019 03:25:30 Datei:error-sync-1573183704966.txt 8 KB 08.11.2019 04:28:24 .....

cor-el said

If this is lasting a few days already then probably something else is wrong. Did you try to disconnect and reconnect Sync?

---

In case of issues with Sync you can try this:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync via "Options/Preferences -> Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave) with Firefox closed.

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager.

If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

• Help -> Troubleshooting Information -> Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• https://support.mozilla.org/en-US/kb/Profiles

Not sure if these actions on the client would help to resolve a server-side issue? Users report that the issue occurs on different platforms, also Android and iPhone

Count me in: 1573410119722 Sync.Resource DEBUG GET fail 503 https://sync-598-us-west-2.sync.services.mozilla.com/[...] 1573410119723 Sync.Service WARN Unable to get meta/global. Failing remote setup. 1573410119723 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573410119723 Sync.Status DEBUG Status.login: success.login => error.sync.reason.serverMaintenance 1573410119723 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed

GET fail 503 https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91793755/info/collections

The problem exists since about 4 days. Four different devices are affected, all Windows 7 or 10 on FF 70.0.1 (64-Bit)

I have the same issue since a few days. I added some snippets of the error messages in the logs:

1573399212042 Sync.BrowserIDManager DEBUG _findCluster returning https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/ 1573399212042 Sync.BrowserIDManager DEBUG Cluster value = https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/ 1573399212042 Sync.BrowserIDManager DEBUG Setting cluster to https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/ 1573399212042 Sync.Service DEBUG Caching URLs under storage user base: https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/ 1573399212045 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573399212619 Sync.Resource DEBUG GET fail 503 https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/info/collections 1573399212619 Sync.Resource WARN GET request to https://sync-581-us-west-2.sync.services.mozilla.com/1.5/91930564/info/collections failed with status 503 1573399212620 Sync.Status DEBUG Status.login: success.login => error.login.reason.server 1573399212620 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1573399212620 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573399212620 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573399212620 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573399212621 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573399212621 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573402812621 1573399212621 Sync.ErrorHandler ERROR Sync encountered a login error 1573399212622 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573399212623 Sync.SyncScheduler DEBUG Next sync in 4056269.9884803263 ms. (why=schedule) 1573399212626 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: [email protected]:984:15 1573399212627 Sync.Service DEBUG Not syncing: login returned false.

1573395375600 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1573395375600 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573395375600 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573395375600 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573395375600 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573395375600 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573398975600 1573395375601 Sync.ErrorHandler ERROR Sync encountered a login error 1573395375601 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573395375601 Sync.SyncScheduler DEBUG Next sync in 3975669.6996532283 ms. (why=schedule) 1573395375603 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: [email protected]:984:15 1573395375604 Sync.Service DEBUG Not syncing: login returned false.

1573300212623 Sync.Service DEBUG Exception calling WrappedLock: LockException: Could not acquire lock. Label: "service.js: login".(resource://services-sync/util.js:69:5) JS Stack trace: [email protected]:69:5 [email protected]:155:11 [email protected]:169:15 [email protected]:140:27 [email protected]:995:66 sync/<@service.js:1275:26 [email protected]:140:27 [email protected]:1283:7 1573300212624 Sync.Service INFO Cannot start sync: already syncing?

After a few days of failure, "FF Sync" works for me again. Without any intervention on my part. On all devices...

Same for me: Iphone FF -> OK Iphone Lockwise -> OK Lapotop -> OK PC -> OK .......

Everything back to normal across all of my devices as well.

I hope that Mozilla makes a statement of some kind of what the server issues were.

Is there a published "maintenance" schedule somewhere?

mannysjohal said

Wiped my windows last night and after reinstalling windows and installing firefox, none of my bookmarks, history and addons are syncing. 1573234725723 Sync.LogManager DEBUG Flushing file log 1573234725724 FirefoxAccounts TRACE not checking freshness of profile as it remains recent 1573234725739 Sync.LogManager DEBUG Log cleanup threshold time: 1572370725739 1573234725743 Sync.LogManager DEBUG Done deleting files. 1573234738871 FirefoxAccounts INFO Polling device commands. 1573234738871 Sync.Service DEBUG User-Agent: Firefox/70.0.1 (Windows NT 10.0; Win64; x64) FxSync/1.72.0.20191030021342.desktop 1573234738871 Sync.Service INFO Starting sync at 2019-11-08 17:38:58 in browser session PU39WdOcpfXG 1573234738871 Sync.Service DEBUG In sync: should login. 1573234738871 Sync.Service INFO User logged in successfully - verifying login. 1573234738872 Sync.BrowserIDManager DEBUG unlockAndVerifyAuthState already has (or can fetch) sync keys 1573234738872 Sync.Status DEBUG Status.login: error.sync.reason.serverMaintenance => success.status_ok 1573234738872 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234738872 Sync.Service DEBUG Fetching unlocked auth state returned success.status_ok 1573234738874 Services.Common.RESTRequest DEBUG GET request to https://api.accounts.firefox.com/v1/account/device/commands?index=0 1573234739084 Services.Common.RESTRequest DEBUG GET https://api.accounts.firefox.com/v1/account/device/commands?index=0 200 1573234739084 Hawk DEBUG (Response) /account/device/commands?index=0: code: 200 - Status text: OK 1573234739085 Hawk DEBUG Clock offset vs https://api.accounts.firefox.com/v1: -84 1573234739419 Sync.Resource DEBUG GET fail 503 https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections 1573234739419 Sync.Resource WARN GET request to https://sync-663-us-west-2.sync.services.mozilla.com/1.5/105687281/info/collections failed with status 503 1573234739420 Sync.Status DEBUG Status.login: success.status_ok => error.login.reason.server 1573234739420 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234739420 Sync.ErrorHandler DEBUG Got Retry-After: 3600 1573234739421 Sync.Status DEBUG Status.login: error.login.reason.server => error.sync.reason.serverMaintenance 1573234739421 Sync.Status DEBUG Status.service: error.login.failed => error.login.failed 1573234739421 Sync.SyncScheduler DEBUG Got backoff notification: 3600000ms 1573234739422 Sync.SyncScheduler DEBUG Fuzzed minimum next sync: 1573238339422 1573234739423 Sync.ErrorHandler ERROR Sync encountered a login error 1573234739423 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1573234739425 Sync.SyncScheduler DEBUG Next sync in 3742910.1557205166 ms. (why=schedule) 1573234739428 Sync.Service DEBUG Exception calling WrappedLock: Error: Login failed: error.sync.reason.serverMaintenance(resource://services-sync/service.js:984:15) JS Stack trace: [email protected]:984:15 1573234739428 Sync.Service DEBUG Not syncing: login returned false.

This issue has been resolved, so I'm locking this thread.

• Bug 1595298 - Firefox sync no longer working, log shows ServerMaintenance?