Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

amazon prime movies pause every 3 to 4 seconds while streaming, tv shows on amazon prime do not.

  • 7 amsoshi
  • 1 yana da wannan matsala
  • 67 views
  • Amsa ta ƙarshe daga FredMcD

more options

I have tried ff with addons disabled, I have done a complete wipe and reinstall of ff to no avail and have reinstalled flash. Prime streaming works fine with chrome.

I have tried ff with addons disabled, I have done a complete wipe and reinstall of ff to no avail and have reinstalled flash. Prime streaming works fine with chrome.

Mafitar da aka zaɓa

Have tried with drm enabled, drm disabled, ff safe mode, uninstall/reinstall of ff. Have tried everything to no avail. As of now almost a day later video is playing normally.

Karanta wannan amsa a matsayinta 👍 0

All Replies (7)

more options

Hi Brian,

I understand you're having issues watching Prime movies while other streaming services like Amazon television shows do not.

Here is a link to a related issue that has been resolved by our community contributors :

Video Stuttering/Lagging {link}

Have you updated your graphics card driver recently?

If not, I would recommend visiting your graphic cards manufacturer website for the latest drivers.

See if "Use recommended performance settings" is checked, fixes the issue.

  1. Click on the 3-bar menu in your Firefox browser.
  2. Click on Options.
  3. In General, scroll down to the bottom of the page where you will see Performance.
  4. Make sure "Use recommended performance settings" is check marked.
more options

All drivers are up to date. Ff was completely removed from my system, all files deleted and completely reinstalled earlier today. This problem started around 3-4 am cst. Until early this morning, I have had no problems streaming from amazon with ff.

An gyara daga Brian

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


One issue that seems more common lately is Firefox's Content Blocking. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature:

https://support.mozilla.org/en-US/kb/content-blocking

more options

I have.

An gyara daga Brian

more options

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

Zaɓi Mafita

Have tried with drm enabled, drm disabled, ff safe mode, uninstall/reinstall of ff. Have tried everything to no avail. As of now almost a day later video is playing normally.

An gyara daga Brian

more options

On its own?