Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

latest update froze my PC and I had to power down to recover my PC

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga FredMcD

more options

Allowed Firefox to download latest update to Firefox on 11/18/18. When I started up Firefox on 11/19/18, my PC would not respond to any inputs (running Windows 7 Pro) and my only option was to power down my PC to recover from the Firefox update hangup. What can I do next to recover Firefox and my hundreds of bookmarks I stored under Firefox?

Allowed Firefox to download latest update to Firefox on 11/18/18. When I started up Firefox on 11/19/18, my PC would not respond to any inputs (running Windows 7 Pro) and my only option was to power down my PC to recover from the Firefox update hangup. What can I do next to recover Firefox and my hundreds of bookmarks I stored under Firefox?

Mafitar da aka zaɓa

So does this mean the problem is gone? If so,

Please flag your last post as Solved Problem so others will know.

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

more options

Have you tried starting Firefox to see if the problem is still there?

more options

no, because Firefox might return to the update that caused my PC to freeze and power cycling a PC is not something I find a good thing to do.

more options

bf5113 said

no, because Firefox might return to the update that caused my PC to freeze and power cycling a PC is not something I find a good thing to do.

Then if you don't attempt this then no one can really help.

more options

a few days later, I closed all the applications on my PC that might be affected by a freeze that required a power down/up and then started up the Firefox browser. The browser began performing the update and it ended successfully.

more options

Zaɓi Mafita

So does this mean the problem is gone? If so,

Please flag your last post as Solved Problem so others will know.