Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Every time I turn my PC on, the Firefox starts up again, including a "Google Security Warning" pop-up I can't close nor rid of at all. Why?

  • 5 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga TJ. Church

more options

I was on sites on my Firefox this afternoon, & a pop-up opened called "Google Security Warning". (Something else was atop it saying "...corrupted...tx is requesting your username & password...".) I have gotten things like this before, but a restart or turning the PC off & back on rids of it. This time, I left it off for hours, & when I turned my PC on again, my session was restored, including these pop-ups.

Why?! Is it related to this weekend's updates & things? How do I fix it?!

I was on sites on my Firefox this afternoon, & a pop-up opened called "Google Security Warning". (Something else was atop it saying "...corrupted...tx is requesting your username & password...".) I have gotten things like this before, but a restart or turning the PC off & back on rids of it. This time, I left it off for hours, & when I turned my PC on again, my session was restored, including these pop-ups. Why?! Is it related to this weekend's updates & things? How do I fix it?!

Mafitar da aka zaɓa

The thing that was atop the Google bit had a # to call "for assist" or something like that. (Not kidding; It stopped mid-word.)

I called the number &, after a few problem calls (got hung up on while waiting, heard someone else being helped but not sure they could her me), I finally got someone to take over my cursor & somehow rid of the thing.

Thanks anyway!

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

more options

A way out of a trap page is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.

more options
more options

Zaɓi Mafita

The thing that was atop the Google bit had a # to call "for assist" or something like that. (Not kidding; It stopped mid-word.)

I called the number &, after a few problem calls (got hung up on while waiting, heard someone else being helped but not sure they could her me), I finally got someone to take over my cursor & somehow rid of the thing.

Thanks anyway!

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.


Note: . Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

more options

1] Don't see how to mark it solved. 2] I used a provided phone number, & it got me to a person who was able to help, meaning people should use those non-spam numbers.