Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Add Security Exemption

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga Marla13

Marla13
Marla13
more options

I had a computer crash and have had to re-download and install Thunderbird and am having difficulty! I do use AVAST anti virus and read on another thread that this might be causing my problem. Does anyone have any step by step advice to give me to add a security exemption? I set up my mail account details/passwords but my mail and folders are not downloading. I use BT Yahoo Mail if that helps.

Thanks in advance...

I had a computer crash and have had to re-download and install Thunderbird and am having difficulty! I do use AVAST anti virus and read on another thread that this might be causing my problem. Does anyone have any step by step advice to give me to add a security exemption? I set up my mail account details/passwords but my mail and folders are not downloading. I use BT Yahoo Mail if that helps. Thanks in advance...

Mafitar da aka zaɓa

Does anyone have any step by step advice to give me to add a security exemption?

Wrong question. Creating an exception is a workaround at best, not a solution. You'll need to fix the underlying problem, which most likely is Avast. See https://support.mozilla.org/en-US/kb/error-codes-secure-websites

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

Marla13
Marla13 Mai mallakar tambaya
more options

Oh! I think I've fixed the issue! I checked the box (I can't recall what it said) but I think I've exempted myself from....? I honestly don't understand all of this and am not an IT person and am hungry and exhausted:). But my folders have all downloaded which is great:).

christ1
christ1
  • Top 25 Contributor
more options

Zaɓi Mafita

Does anyone have any step by step advice to give me to add a security exemption?

Wrong question. Creating an exception is a workaround at best, not a solution. You'll need to fix the underlying problem, which most likely is Avast. See https://support.mozilla.org/en-US/kb/error-codes-secure-websites

Marla13
Marla13 Mai mallakar tambaya
more options

Thanks very much Christ1. It does seem to be fine now but to be honest, I've reverted back to Outlook (I re-installed my Office and it comes with Outlook). I may come back to Thunderbird at a later date.