Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes (straight up closes without any warning) when I search for terms like: "rogue", "malware", "virus"

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Shadow110

fourteen
fourteen
more options

I have been having this issue for months now. Every time I search for something which contains terms like "rogue", "malware", "virus" firefox closes without any notice. This first happened when I searched these terms on youtube and google.

Is some sort of malware trying to prevent me from searching the term "malware"? Also, there is a similar question here which also states that firefox closes when the term "rogue" is searched for but I can't view that question because every time I try to open the question my firefox crashes because it contains the term "rogue" ...

How do I fix this issue? Please help me out, thanks.

I have been having this issue for months now. Every time I search for something which contains terms like "rogue", "malware", "virus" firefox closes without any notice. This first happened when I searched these terms on youtube and google. Is some sort of malware trying to prevent me from searching the term "malware"? Also, there is a similar question here which also states that firefox closes when the term "rogue" is searched for but I can't view that question because every time I try to open the question my firefox crashes because it contains the term "rogue" ... How do I fix this issue? Please help me out, thanks.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

That's crazy. Could you test in Firefox's Safe Mode? In its Safe Mode, Firefox temporarily deactivates extensions, which seem like a potential source of this problem.

If Firefox is not running: Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.)

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" Help button > Restart with Add-ons Disabled
  • (menu bar) Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Shadow110
Shadow110
more options

Yes it is very possible as virus/malware try to protect themselves. This is certainly worth checking out with a scan : https://www.malwarebytes.com/