Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Gearwheel Icon

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Happy112

more options

Having downloaded Quantum I find the Gearwheel icon is missing. Instead it says Get tracker package, whatever that means. How do I get The Gearwheel please?

Having downloaded Quantum I find the Gearwheel icon is missing. Instead it says Get tracker package, whatever that means. How do I get The Gearwheel please?

Mafitar da aka zaɓa

Hi  !

Good for you to be on the alert, for that Package Tracking is a browser hijacker, which you will of course need to get rid of.

Go to the 3-bar menu (or   'Tools') => Addons => Extensions and (besides CouponXplorer) look for any unfamiliar or suspicious looking extensions, like e.g. :

SafeSearch Incognito SearchAssist Incognito Search for Fire Fox 1.6 SafeSearch ch SafeSearch net Converter.onesearch org File Convertor and Search Addon Findwide Search Engine 1.7

When you find any : remove them.

Do the same in your system's Control Panel.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Also see : https://www.fixyourbrowser.com/removal-instructions/remove-package-tracking-toolbar-uninstall-instruction/

Especially for Mac : https://www.malwarebytes.com/mac/

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

Hi  !

Good for you to be on the alert, for that Package Tracking is a browser hijacker, which you will of course need to get rid of.

Go to the 3-bar menu (or   'Tools') => Addons => Extensions and (besides CouponXplorer) look for any unfamiliar or suspicious looking extensions, like e.g. :

SafeSearch Incognito SearchAssist Incognito Search for Fire Fox 1.6 SafeSearch ch SafeSearch net Converter.onesearch org File Convertor and Search Addon Findwide Search Engine 1.7

When you find any : remove them.

Do the same in your system's Control Panel.

However :   most malware will be 'hiding' somewhere , so let's run malware scans :

Further information can be found in this article :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners.
They all work differently   -   what one program doesn't pick up, the other might.

Also see : https://www.fixyourbrowser.com/removal-instructions/remove-package-tracking-toolbar-uninstall-instruction/

Especially for Mac : https://www.malwarebytes.com/mac/