Never post any personal information because an adware robot could find it, and start sending you all kinds of spam. This includes e-mail, phone, and home information.

Please remove that information from your post.

The instructions you were given are overly complicated.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If the problem goes away, that tells us one thing. If it does not, that tells us something else.

You say that the problem continued after disabling all add-ons?

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the Advanced panel and the General tab.
3. Uncheck Use hardware acceleration when available.
4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the General panel.
3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.

   

4. Uncheck Use hardware acceleration when available.
5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

Thank you.

Could you describe in more detail what you mean by "unable to access"? For example, does Firefox display an error page that the server was not found, or that the connection was reset? Is there any other information provided about why you can't load any pages on http://www.pogo.com/?

If you can load pages but not run older Java games: the regular release of Firefox 52-55 only allows one plugin, which is Flash. The Extended Support Release (ESR) of Firefox 52 will still run Java, Google Talk, and other old plugins. ESR was first developed to meet the needs of large organizations that wanted Firefox to change much more slowly, but anyone can run it. It will retain the features of Firefox 52 and get regular security updates through next Spring.

More information on this change and ESR: Why do Java, Silverlight, Adobe Acrobat and other plugins no longer work?

ESR installers are available on this page: https://www.mozilla.org/firefox/organizations/all/

(Windows users need to select 32-bit because Windows 64-bit ESR doesn't run anything except Flash and Silverlight.)

The problem is as follows: www.pogo.com opens up, however; non of the games will load and allow me to play. This has happened as of about three to four days ago

The problem is as follows: www.pogo.com opens up, however; non of the games will load and allow me to play. This has happened as of about three to four days ago

The problem is as follows: www.pogo.com opens up, however; non of the games will load and allow me to play. This has happened as of about three to four days ago

I played a game and had no problem FF v54, flash player being used.

I loaded the latest version of flash player and that solved the problem, Pogo.co tech support has idiots working for them. They told me pogo does not support Mac.

Pogo tech support told me that their site will not function with Mac and firefox. What a bunch of idiots !