Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

email to external recipients delivered as plain text

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga catalyst81

catalyst81
catalyst81
more options

I am using Thunderbird with a MS exchange work server. All email sent as HTML to external recipients not on the work server are delivered as plain text and I can't figure out why. When using my work laptop and Outlook sending messages to the same recipients they are delivered as HTML messages. These known recipients have HTML enable and I sent it to my gmail account to check as well. Settings for HTML are enabled (see attachment).

I am using Thunderbird with a MS exchange work server. All email sent as HTML to external recipients not on the work server are delivered as plain text and I can't figure out why. When using my work laptop and Outlook sending messages to the same recipients they are delivered as HTML messages. These known recipients have HTML enable and I sent it to my gmail account to check as well. Settings for HTML are enabled (see attachment).

All Replies (2)

Zenos
Zenos
more options

I don't think there is any intrinsic Thunderbird/Exchange limitation. I have a similar set up and am able to send to external correspondents using HTML.

Are your messages modestly formatted and therefore have no requirement for HTML? Is Thunderbird just being economical and not using HTML because it doesn't need to? Maybe there is a policy setting there that applies only to the SMTP aspects of your Exchange server, which might not apply with Outlook because it uses a proprietary protocol.

What settings do you have under Tools|Options|Composition|General→Send Options?

catalyst81
catalyst81 Mai mallakar tambaya
more options

Send Options have "send messages as plain text if possible" not checked and I have tried "send messages in HTML anyway" and send messages in both plain text and HTML". I get the same result. I don't know whether there could be some sort of policy setting on the SMTP aspects of the exchange server. I did try another client (Em Client) and I get the same result as with Thunderbird.