Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why when I click forget history button, I select last 24 hours, then click last forget button it switches me to 5 minutes, won't let me forget 24 hours why

  • 1 amsa
  • 1 yana da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga FredMcD

Bonnieee
Bonnieee
more options

When I click the button to forget browser history, and then I select the option of forgetting the last 24 hours, at first it selects what I wanted BUT as soon as i click the final "forget" button, it automatically switches me to only 5 minutes and then disappears with the "thank you" message for me to click on. It won't let me forget 24 hours. This happened over and over. This is not something a user can fix. Only Mozilla Firefox can fix it. I know you are made up of volunteers, so I will appreciate your time whenever you can reply and whenever you can fix the problem. Also, I will appreciate if you are able to make it so we can forget all browser history, not just 24 hours. Thank you for your generous time and hard work.

When I click the button to forget browser history, and then I select the option of forgetting the last 24 hours, at first it selects what I wanted BUT as soon as i click the final "forget" button, it automatically switches me to only 5 minutes and then disappears with the "thank you" message for me to click on. It won't let me forget 24 hours. This happened over and over. This is not something a user can fix. Only Mozilla Firefox can fix it. I know you are made up of volunteers, so I will appreciate your time whenever you can reply and whenever you can fix the problem. Also, I will appreciate if you are able to make it so we can forget all browser history, not just 24 hours. Thank you for your generous time and hard work.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.