Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 1 amsa
  • 2 sa na da wannan matsala
  • 7 views
  • Amsa ta ƙarshe daga Paul

swilldrum
swilldrum
more options

When I attempt to open Firefox, I am immediately directed to the crash reporter and Firefox does not open. I have attempted to open Firefox in safe mode by holding the shift button upon opening the application, but this still directs me to the crash reporter and Firefox does not open.

I deleted the Mozilla folder within %APPDATA%, uninstalled Firefox, and reinstalled with the latest .exe installation file, but I continue to experience the issue. I have been using Firefox on this computer for more than a year, and first experienced this issue today.

The latest Crash ID that was returned upon attempting to open Firefox is:

Crash ID: bp-f30a7d84-dc88-45e2-b02d-234de2161116

I would like to see if there are any other steps that I can try in Firefox to get this working.

When I attempt to open Firefox, I am immediately directed to the crash reporter and Firefox does not open. I have attempted to open Firefox in safe mode by holding the shift button upon opening the application, but this still directs me to the crash reporter and Firefox does not open. I deleted the Mozilla folder within %APPDATA%, uninstalled Firefox, and reinstalled with the latest .exe installation file, but I continue to experience the issue. I have been using Firefox on this computer for more than a year, and first experienced this issue today. The latest Crash ID that was returned upon attempting to open Firefox is: Crash ID: bp-f30a7d84-dc88-45e2-b02d-234de2161116 I would like to see if there are any other steps that I can try in Firefox to get this working.

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question and for providing the crash ID.

I have looked into this and have seen that there is an open bug report relating to the way in which Firefox is working alongside Websense software that you may have installed on your machine.

This is currently being looked into and we hope to have a solution soon.