Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

TB 38.3.0 cannot access incoming messages

  • 2 amsoshi
  • 3 sa na da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga Joel_S

Joel_S
Joel_S
more options

After updating Thunderbird to 38.3.0, I can no longer download incoming mail. It seems that the connection to the POP mail server is failing.

A pop-up on the screen displays "An error occurred with the POP3 mail server. Mail server pop3.free.fr responded:",, and nothing else. Removing SSL/TLS security does not fix the problem.

The troubleshooting log displays several errors:

Timestamp: 26/10/2015 14:03:50 Error: An error occurred during a connection to pop3.free.fr:110. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

Timestamp: 26/10/2015 14:07:26 Error: syntax error Source File: https://aus4.mozilla.org/update/3/Thunderbird/38.3.0/20150928051427/WINNT_x86-msvc/en-US/release/Windows_NT%205.1.3.0%20(x86)/default/default/update.xml?force=1 Line: 1, Column: 50 Source Code:

Unfortunately I don't know which version was previous previously installed, and didn't have this problem. Any help will be greatly appreciated... Joel_S

After updating Thunderbird to 38.3.0, I can no longer download incoming mail. It seems that the connection to the POP mail server is failing. A pop-up on the screen displays "An error occurred with the POP3 mail server. Mail server pop3.free.fr responded:",, and nothing else. Removing SSL/TLS security does not fix the problem. The troubleshooting log displays several errors: Timestamp: 26/10/2015 14:03:50 Error: An error occurred during a connection to pop3.free.fr:110. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) Timestamp: 26/10/2015 14:07:26 Error: syntax error Source File: https://aus4.mozilla.org/update/3/Thunderbird/38.3.0/20150928051427/WINNT_x86-msvc/en-US/release/Windows_NT%205.1.3.0%20(x86)/default/default/update.xml?force=1 Line: 1, Column: 50 Source Code: <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> Unfortunately I don't know which version was previous previously installed, and didn't have this problem. Any help will be greatly appreciated... Joel_S

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

First check your anti-virus/firewall program.

After a Thunderbird update, sometimes the anti-virus/firewall program thinks it is a different program. Close thunderbird. Open up anti-virus/firewall program and check that your anti-virus/firewall program has been set to allow thunderbird. On one occasion I had to set to block and then reset to allow. then restart Thunderbird.

What anti-virus product are you using?

Joel_S
Joel_S Mai mallakar tambaya
more options

Hi Toad-Hall,

Thanks for helping. Unfortunately this didn't cure the problem. I am using Avast! and I disabled the "Mail Shield". I also made Thunderbird an exception in the Windows Firewall configuration, but still no progress. I am using Win XP SP3. The Thunderbird troubleshoot screen displayed several error message (screenshot is attached)

Thanks again!

Joel