Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

firefox crash on video and hangs when scrolling down. Have to restart

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

more options

bp-03e67130-96e6-4eb8-8729-493522150925 9/25/2015 5:38 AM bp-4b06b31c-d0b5-48d2-b4da-2d8552150902 9/2/2015 6:44 AM

bp-31852ae6-5908-4cb5-ac2b-e76152150823 8/23/2015 8:33 AM bp-fe9261f2-0004-4bf4-a946-a7e102150816 8/16/2015 8:15 AM bp-82939539-75fb-428d-a6ef-8cb172150814 8/14/2015 7:49 AM

bp-03e67130-96e6-4eb8-8729-493522150925 9/25/2015 5:38 AM bp-4b06b31c-d0b5-48d2-b4da-2d8552150902 9/2/2015 6:44 AM bp-31852ae6-5908-4cb5-ac2b-e76152150823 8/23/2015 8:33 AM bp-fe9261f2-0004-4bf4-a946-a7e102150816 8/16/2015 8:15 AM bp-82939539-75fb-428d-a6ef-8cb172150814 8/14/2015 7:49 AM

All Replies (2)

more options

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


The crash report flagged these programs;

bp-03e67130-96e6-4eb8-8729-493522150925 bp-31852ae6-5908-4cb5-ac2b-e76152150823

Signature OOM

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Attention Sumo's there are 25 related bug reports

Note: other reports not show much.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.