Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Emails don't show up when I press "get mail".

  • 1 amsa
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Matt

Bette Lou Nier
Bette Lou Nier
more options

As soon as I get into Thunderbird, the blue box at the bottom of the page begins to --search? ( I don't know what to call it, the same blue bar that seems to run when looking for emails,) but nothing happens. I have some daily e-mails so I know that something should be there. What can I do? BE advised---I am a complete dummy about computers, and have difficulty understanding what words are common to you.

As soon as I get into Thunderbird, the blue box at the bottom of the page begins to --search? ( I don't know what to call it, the same blue bar that seems to run when looking for emails,) but nothing happens. I have some daily e-mails so I know that something should be there. What can I do? BE advised---I am a complete dummy about computers, and have difficulty understanding what words are common to you.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.