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Ignore the "This connection is untrusted" page - Not time issue

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by taipeiben

taipeiben
taipeiben
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My apologies if this has been answered already, but when I do a search almost all the solutions are to check your system time or run anti-malware software. I'm almost certain it has nothing to do with system time, and moderately certain it's not due to malware.

When I'm on the corporate network, I constantly have to go through the "This connection is untrusted" page and go through the steps starting with "I understand the risks". When I look at the certificate, it looks it is issued by our corporate IT department. For me, this is fine, because the pages I go to aren't sensitive for me.

For example, when i go to http://google.com, for some reason it redirects to https. While I think it's nice that google is looking out for me and encrypting my traffic, it gets annoying to make so many mouse clicks in firefox to do a simple google search to do my job.

My apologies if this has been answered already, but when I do a search almost all the solutions are to check your system time or run anti-malware software. I'm almost certain it has nothing to do with system time, and moderately certain it's not due to malware. When I'm on the corporate network, I constantly have to go through the "This connection is untrusted" page and go through the steps starting with "I understand the risks". When I look at the certificate, it looks it is issued by our corporate IT department. For me, this is fine, because the pages I go to aren't sensitive for me. For example, when i go to http://google.com, for some reason it redirects to https. While I think it's nice that google is looking out for me and encrypting my traffic, it gets annoying to make so many mouse clicks in firefox to do a simple google search to do my job.

Chosen solution

You need to ask for the root certificate of the proxy server that your company's network uses to connect you to the internet.

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All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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I assume you have created exceptions for commonly used sites, but it would be a more global solution to have your IT supply a certificate you can import into Firefox to trust all of the fake certificates presented by your proxy server.

finitarry
finitarry
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https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

taipeiben
taipeiben Question owner
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@finitarry When I look at the technical details, I see, "The certificate is not trusted because the issuer certificate is unknown." I tried the advice on the webpage you provided, (deleting the cert8.db file) and it still didn't work.  :(

@jscher2000 I think this is the way to go, but I'm not an expert with certificates and security. Could you tell me exactly what I need to ask for from the IT department? When I google for this, I see phrases like "certificate authority", "root ca", "root certificate", "certificate chain", etc. I'm not sure what I should say I need precisely over the phone.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

You need to ask for the root certificate of the proxy server that your company's network uses to connect you to the internet.

taipeiben
taipeiben Question owner
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Thanks cor-el, I called them and asked for exactly that, and they hooked me up. Now I don't get that warning message.

Thanks!