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my firefox has been playing up, ive reset it twice now,it still plays up

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

venablesr
venablesr
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it wont let me search on argos. it says cookies may be turned off. ive checked, and this isnt the case, ive since cleared my cache,history,etc it has suddenly displayed funny on ebay. my add ons are supposedly upto date, like java,etc, although i updated, went to the check the update has worked screen, and it didnt seem to have done. ive reset firefox twice now, and ive got nowhere. and also mp3 film files have not been working. somebody help please?! im no dunce with a pc either!!!!

it wont let me search on argos. it says cookies may be turned off. ive checked, and this isnt the case, ive since cleared my cache,history,etc it has suddenly displayed funny on ebay. my add ons are supposedly upto date, like java,etc, although i updated, went to the check the update has worked screen, and it didnt seem to have done. ive reset firefox twice now, and ive got nowhere. and also mp3 film files have not been working. somebody help please?! im no dunce with a pc either!!!!

All Replies (2)

Wesley Branton
Wesley Branton
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Please ensure that you do not have an add-on of third party program installed that will automatically clear your cookies and cache.

If you don't, try Firefox in Safe Mode to see if the issue continues.

Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

You can inspect and manage the permissions for all domains on the about:permissions page.

Delete the permissions.sqlite file to reset all permissions.