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The Search field "print.print_printer" does not show in about:config. I cannot reset

orangetabby
orangetabby
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When I print from a selection from the web, half of the 1st line is missing. I have 2 printers: HP Officejet 5510 & HP Photosmart 7520. When I print from 5510, the page will also show the "address" at the top & the date/time & page number at the bottom. None of this happened until today. 

I have Windows 8

When I print with the 7520, the address & the bottom part are barely printed. I reset the top margin to 1" from .5 that I had done yesterday when I doing some print jobs, but it did not change the parts that got cut off.

I found a printer problem page on your site & the subject I listed is not available so I can attempt to reset Firefox. Thanks for your help

When I print from a selection from the web, half of the 1st line is missing. I have 2 printers: HP Officejet 5510 & HP Photosmart 7520. When I print from 5510, the page will also show the "address" at the top & the date/time & page number at the bottom. None of this happened until today. I have Windows 8 When I print with the 7520, the address & the bottom part are barely printed. I reset the top margin to 1" from .5 that I had done yesterday when I doing some print jobs, but it did not change the parts that got cut off. I found a printer problem page on your site & the subject I listed is not available so I can attempt to reset Firefox. Thanks for your help

All Replies (4)

Wesley Branton
Wesley Branton
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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems?

kobe
kobe
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delete the prefs.js and user.js in the profile folder, see below.

orangetabby
orangetabby Question owner
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This did not work for me

Wesley Branton
Wesley Branton
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Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.